Direct Trade Refund and Return Policy
Thank you for choosing Direct Trade. We strive to provide you with quality products and a seamless shopping experience. Please review our refund and return policy, including details on “buy now – pay later” transactions:
- Return Eligibility
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- “Buy Now – Pay Later” Option
If you choose the “buy now – pay later” option through our third-party financing provider, the refund and return policy still applies. However, any outstanding payments or fees associated with the financing arrangement are subject to the terms and conditions of the financing provider.
- How to Initiate a Return
To initiate a return, please contact our customer service team at info@direct-trade.com to obtain a Return Authorization (RA) number. Include the RA number on the return package. We may ask for additional information or proof of purchase to process your return.
- Shipping Costs for Returns
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
- Refund Process
Refunds for products purchased with the “buy now – pay later” option will be processed within 30 days after receiving the returned item. Refunds will be issued in accordance with the original form of payment. Please note that shipping costs are non-refundable.
- Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact our customer service team to arrange for an exchange.
- Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Customized or personalized items
- Cancellation Policy
If you wish to cancel an order or a “buy now – pay later” transaction, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled, and the standard return policy will apply.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and a replacement will be sent once the returned item is received.
- Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at info@direct-trade.com.
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
If you choose the “buy now – pay later” option through our third-party financing provider, the refund and return policy still applies. However, any outstanding payments or fees associated with the financing arrangement are subject to the terms and conditions of the financing provider.
To initiate a return, please contact our customer service team at info@direct-trade.com to obtain a Return Authorization (RA) number. Include the RA number on the return package. We may ask for additional information or proof of purchase to process your return.
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
Refunds for products purchased with the “buy now – pay later” option will be processed within 30 days after receiving the returned item. Refunds will be issued in accordance with the original form of payment. Please note that shipping costs are non-refundable.
If you received a defective or damaged item, we will replace it at no additional cost. Please contact our customer service team to arrange for an exchange.
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Customized or personalized items
If you wish to cancel an order or a “buy now – pay later” transaction, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled, and the standard return policy will apply.
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and a replacement will be sent once the returned item is received.
If you have any questions or concerns about our refund and return policy, please contact us at info@direct-trade.com.