Price Match Guarantee
At Direct Trade, we are committed to offering our customers the best value for their money. Our Price Match Guarantee ensures that you can shop with confidence, knowing that you are getting the most competitive prices on the market.
How it Works:
If you find an identical product at a lower price from a competitor within 2 days of your purchase, we will match that price.
Eligibility Criteria:
- To be eligible for a price match, the following conditions must be met:
- The product must be identical, including brand, model, color, size, and specifications.
- The lower-priced item must be currently available for purchase and in stock.
- The competitor's price must be publicly advertised and verifiable.
- Price comparisons do not include shipping, handling, taxes, or any other additional fees.
Exclusions:
- The Price Match Guarantee does not apply to the following:
- Clearance, closeout, or liquidation sales.
- Bundle deals, promotions, or special offers that include additional items.
- Prices from auction sites, marketplace platforms, or third-party sellers.
- Prices from brick-and-mortar stores or other physical retail locations.
How to Request a Price Match:
- To request a price match, please contact our customer service team at info@direct-trade.com with the following information:
- Your order number.
- The URL or advertisement showing the lower price.
- A description of the product, including the brand, model, and specifications.
Buy Now - Pay Later Option:
If you have used our "buy now - pay later" option for your purchase, the price match will be applied to the total amount due, and any adjustments will be reflected in your payment plan.
Our Commitment:
At Direct Trade, we are dedicated to providing you with a seamless and satisfying shopping experience. Our Price Match Guarantee is our commitment to ensuring that you receive the best possible value when you choose to shop with us.
If you have any questions or concerns regarding our Price Match Guarantee, please reach out to our customer service team at info@direct-trade.com.