Frequently Asked Questions (FAQ)
- What products does Direct Trade offer?
Direct Trade offers a diverse range of goods, including clothing, electronics, sports goods, and more. Our goal is to provide a one-stop shopping experience for our customers.
- How can I place an order?
To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Follow the checkout process to provide your shipping details and payment information.
- Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please contact our customer service team at info@direct-trade.com for assistance.
- What payment methods do you accept?
We accept credit and debit cards, PayPal, Afterpay, and Klarna.
- How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order through the carrier's website.
- What is your return policy?
Please refer to our dedicated "Refund and Return Policy" page for detailed information on returns, exchanges, and refunds.
- How are shipping costs calculated?
Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before finalizing your purchase.
- Do you ship internationally?
Yes, we offer international shipping to United States and Canada. Please note that customs and import duties may apply and are the responsibility of the customer.
- How do I contact customer support?
You can reach our customer support team by info@direct-trade.com. We are here to assist you with any questions or concerns you may have.
- Are gift cards available?
Yes, we offer gift cards in various denominations. They make for great gifts and are available for purchase on our website.
- How do I sign up for promotions and newsletters?
To receive updates on promotions, new arrivals, and more, you can sign up for our newsletter on the website or during the checkout process.
- How can I apply for a job at Direct Trade?
Please visit our "Careers" page for information on current job openings and how to submit your application.
- Do you have a physical store?
Direct Trade is currently an online-only retailer, and we do not have physical store locations at this time.
- Is my personal information secure?
Yes, we take the security of your personal information seriously. Please refer to our "Privacy Policy" for details on how we handle and protect your data.
Direct Trade offers a diverse range of goods, including clothing, electronics, sports goods, and more. Our goal is to provide a one-stop shopping experience for our customers.
To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Follow the checkout process to provide your shipping details and payment information.
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please contact our customer service team at info@direct-trade.com for assistance.
We accept credit and debit cards, PayPal, Afterpay, and Klarna.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order through the carrier's website.
Please refer to our dedicated "Refund and Return Policy" page for detailed information on returns, exchanges, and refunds.
Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before finalizing your purchase.
Yes, we offer international shipping to United States and Canada. Please note that customs and import duties may apply and are the responsibility of the customer.
You can reach our customer support team by info@direct-trade.com. We are here to assist you with any questions or concerns you may have.
Yes, we offer gift cards in various denominations. They make for great gifts and are available for purchase on our website.
To receive updates on promotions, new arrivals, and more, you can sign up for our newsletter on the website or during the checkout process.
Please visit our "Careers" page for information on current job openings and how to submit your application.
Direct Trade is currently an online-only retailer, and we do not have physical store locations at this time.
Yes, we take the security of your personal information seriously. Please refer to our "Privacy Policy" for details on how we handle and protect your data.
If you have any further questions or concerns not addressed here, feel free to contact our customer support team at info@direct-trade.com.